Welcome to my portfolio. I am Glen Pearson, an IT Support Specialist with over a decade of experience in providing top-notch technical support and solutions. My journey in the IT industry has equipped me with a diverse skill set that spans various domains, including cybersecurity, backup and recovery, and email services. I am dedicated to offering reliable and efficient IT support tailored to meet the unique needs of each client.

Throughout my career, I have worked on numerous projects that have honed my skills and expertise. Here are some of the key areas where I excel:

• Identity management with Active Directory, Office 365, and GSuite.
• Troubleshooting email issues in Outlook, Apple Mail, Android, and iOS.
• Virus prevention, detection, and remediation.
• Configuring MFA and managing security appliances.
• Patch management and compliance.
• Managing file migrations to SharePoint Online.
• Managing on-premise to cloud email migrations.
• Managing backups and disaster recovery planning.

My technical skills span across multiple software, hardware, and programming languages, including:

• Software: Microsoft Office Suite, OneDrive, SharePoint, GSuite, various antivirus programs, and more.
• Hardware: Routers, firewalls, switches, servers, workstations, laptops, phones, tablets, and more.
• Programming: HTML, JavaScript, CSS, PowerShell, Batch, Python.

I am passionate about staying updated with the latest technological advancements and continuously improving my skill set. My goal is to provide exceptional IT support that enhances productivity and ensures the security and efficiency of your IT infrastructure.